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A pole fire has left much of the Northshire without internet, telephone or TV this morning.

The early morning fire damaged a Comcast fiber optic cable on the pole causing outages in Manchester, Arlington and Dorset and beyond.

Businesses throughout the region were forced to deal in cash only as the internet outage shut down credit card processing.

Businesses, schools and others announced the lack of phone or email access.

Because it depends where a customer is located it’s not possible to define the service area affected, but generally, the outage area was between Bennington and Rutland with Manchester right in the middle of it.

Facebook lit up with questions about service as people resorted to their cell phones to connect.

Elizabeth Walden, senior manager of public relations for Comcast, said the company launched repairs immediately and said service should be restored soon.

Walden was hesitant to put a time on when that would happen because customers were being brought back online all morning and any estimate would only apply to a small group of customers.

“Earlier this morning, we began efforts as quickly and safely as possible to restore our customers’ services that were impacted by a pole fire in the Manchester-Bennington area,” Walden said. “We understand the value of our services and our teams have made good progress with customers already starting to be restored.”

Walden was not able to pinpoint the location of the pole fire, saying that many of the same people who had those answers were busy getting the fiber repaired and service restored.

Internet, TV and phone service is all digital now and carried on fiber-optic lines so the outage impacted all services.

Contact Darren Marcy at or by cell at 802-681-6534.


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